Guest Services
Food Services
We provide nutritional meals to our Transitional Care and Medical Center patients three times a day. Snacks are provided upon request.The Hole In The Wall Café is located on the lower level of the hospital. It is open Monday-Friday 7 am – 2pm to purchase food items. A menu is posted next to the order window or you can ask a PMH staff member for a hard copy menu. For more information, call 509.786.6647.
Gift Shop & Busy Bean Café
From decorative collectibles and jewelry to plush animals and holiday inspired décor, our shelves are packed with great gift ideas. Fresh flower arrangements, supplied by KD's Country Floral of Prosser are available each day. Our gift shop also carries a large variety of cards and newborn gifts to meet your needs—whether it is to provide comfort or to celebrate. All proceeds from the Gift Shop are donated to the Prosser Memorial Health Foundation Scholarship Fund. The Busy Bean Café proudly serves Caffe D'arte, Italian style espresso and coffee as well as Red Bull drinks, shaker salads, yogurt parfaits and other snack items. For more information about the Gift Shop or Busy Bean call the Community Relations Department at 509.786.6601.
Visiting
We strongly encourage you to visit your family and friends while they are staying in the hospital. Visits assist in the health, well being, and healing process of our patients. Visits should be beneficial for both the patient and visitor. When visiting please consider the following:
Visiting Hours
Visiting hours are open; however, we suggest visits occur between 10:00 A.M. and 9:00 P.M. Visitors are welcome, but are subject to the wishes of the patient and their health condition.
Mask Policy
Wear a mask if you present with respiratory symptoms. Doing so is for your protection, as well as that of the patient and staff.
Behavior Expectations
You are expected to behave in an appropriate manner during your visit. Visits should not disrupt or disturb patients, staff, or other visitors. If behavior is disruptive, staff will request the behavior stop. Anyone who is asked to stop such behavior and remains out of compliance will be asked to leave the premises by a staff member designated as having security authority or the Prosser Police Department.
Rest and Treatment
The patient’s need for rest and treatment come first. Visits may be limited based on the patient’s needs.
Meals
If you need a meal, one can be obtained through the PMH Food Service Department. Staff and/or Patient Registration staff can assist you in purchasing a meal tray.
Overnight Visitors
Overnight visitors are permitted where possible. Every attempt to accommodate the patient’s wishes will be made, however, there may be times when this is not possible—such as when the second bed in a room must be held for an incoming patient.
Hospital Campus Map
Forego Your Visit
Forego your visit if you have experienced a fever, cough, runny nose, sore throat, skin rash, vomiting, or diarrhea in the last 48 hours.
Children
If you are bringing a child to visit, please consider the impact the visit will have on the child and the patient. Children must be accompanied by an adult at all times.
Smoking
No smoking is permitted on the hospital campus.
Hand Washing
Wash your hands before entering a patient’s room. Hand washing aids in the prevention of spreading disease. Please wash your hands prior to physical contact with a patient or holding a newborn infant.
Emergency Room Visits
For the health and well-being of our patients, visitors are limited to two at a time in the Emergency Room.
Visitation Guidelines Policy
Please read our full Visitation Guidelines Policy.